Shoprite has always been of the ain’t broke, don’t fix it school, making changes to the business in response to new challenges or opportunities, and not necessarily going all-in on the next shiny object. However, in the last few months there has been no shortage of either challenges or opportunities, and this has awoken the spirit of innovation in the Big Red One. Initiatives include accelerating its e-commerce and delivery services via Checkers Sixty60 and Checkers Food Services, and the launch of virtual grocery vouchers via Computicket virtual voucher and online order fulfilment initiatives. The business is exploring other innovations including computer vision, AR, smart robotics, intelligent paperless solutions, and advanced video-conferencing solutions. Another innovation, of the more traditional variety and unrelated to the pandemic, is that Wendy Lucas-Bull is to bring her vast banking and consulting experience to bear on the Shoprite Board, where she is soon to replace Oom Christo Wiese as Chair.
Comment: A highly significant appointment, with, one hopes, ramifications for women in leadership across the industry.