Retail Trends N-n-n-n-nineteen
Cloud-based POS software merchants Vend have come up with some trends for retail in 2019, and they make some solid sense, so here goes:
Retailers that offer compelling in-store experiences will flourish: A box most of the great retailers in the Beloved Country are already ticking.
Choice and flexibility – particularly in the last mile – will be more important than ever: We’re talking quick shipping, same-day delivery and in-store pick up here, which some South African businesses have already suitably adopted.
Back office solutions will be at the forefront for many retailers: We think they’re saying, buy yourself a bit of Vend.
Retailers will turn to new metrics to gauge performance: As omnichannel adds complexity to consumer behaviour, different ways of measuring it will be needed.
Retailers will need to invest more in their workforce: While a shortage of labour is not an issue here as it is elsewhere, a shortage of skills is. Pony up, people, and do the right thing for your workforce.