Retail Trends Back to the Future II
A couple of weeks ago, you may recall, we devoted some valuable column inches to the Trade Intelligence views on what is shaping grocery retail in South Africa in the short to medium term.. Time for Part II, which encompasses those trends that are influenced by retailers’ own operational and bottom-line imperatives. Here we go:
Category profitability is the heart of decision-making: Well of course it is. Shopper demand vs efficient range management, and a focus on lucrative categories like fresh.
Back to retailing basics: Customer service, well-stocked shelves, good prices, Bob’s your auntie.
The supply chain: The next competitive frontier and the one after that. Supply chain inefficiencies are a gold mine… get digging people.
The connected value chain: Better bandwidth, better businesses.
Making data useable: A discipline only now coming of age, with literally decades of data to dig into.
Where to for growth?: Spoiler alert: New markets, new formats, new categories and new territories.
Targeted retailer-supplier collaboration: Especially of the cross-functional kind.
For more detail on these trends, click here
Comment: We’ll leave the last word to our old pal and notable philosopher Photy Tzellios, who runs the formidable Shoprite supply chain: “What’s behind the visible is where the power truly lies,” he says.